TRADING TERMS AND CONDITIONS
Rev 1.0 Last Revised 10th March 2021
IT PARTS DIRECT – This is the dealer in which you are purchasing from (IT PARTS DIRECT ABN 99 658 014 764)
Customer – This is the person or company in which is purchasing a product or service from IT PARTS DIRECT
By purchasing from IT PARTS DIRECT, you are acknowledging that you have read, understood, and agree to be bound by our terms and conditions as set out below.
All information submitted to us is private and confidential and not shared with any third party. Unless we’re presented with a court order, your information will not be released or sold to any other person.
IT PARTS DIRECT accepts Visa, MasterCard, Credit and Debit Cards to pay for goods or services. All credit card orders are subject to verification and approval. A Credit card authorization of funds is held when the order is placed and final charge is placed once your order is fully processed in our system.
Prices are set at the time of purchase and are subject to change without any notice. We reserve the right to not honor typographical errors on prices.
Acceptance of orders
IT PARTS DIRECT reserves the right to refuse or cancel an order at any time, for any reason. In addition, an automated electronic order confirmation does not indicate acceptance of an order.
Limitation of Liability
All products sold are to be used at your own risk. Under no circumstances is IT PARTS DIRECT liable for the following:
(1) Third party claims against you for damages,
(2) Loss of, or damage to your records, data, or any type of hardware/equipment,
(3) Economic consequential damages (including lost profits, lost data, or lost savings), or incidental damages even if we are aware of the possibility.
(4) Any consequential damages. Consequential damages is defined as any damage which is a consequence of using this product or our website (data loss; hardware loss; or economic losses like profit loss, customer loss, or time loss).
IT PARTS DIRECT liability is limited to the cost of the product purchased from us. All of the products that we sell are to be used at your own risk and we are in no way liable for any loss, damage or injuries suffered from poor installation or use.
Once shipped, goods become the responsibility of the customer which then has consumer rights to the goods being delivered by the carrier.
All products purchased from IT PARTS DIRECT come with a 12 month warranty against manufacturer defects starting from the receipt or invoice date, and the warranty only applies to the original purchaser. Consumables are exempt from this warranty and can only be returned if a defect is found.
Our warranty does not apply to any item that has been modified, overclocked, abused, or mis-used. Products are not warranted as to compatibility with your current components in regards to use, fit, or utility. The consumer is responsible for making sure that the parts ordered from IT PARTS DIRECT will be compatible with their system (e.g correct heatsink for your CPU, correct CPU for your Motherboard etc.).
The customer is solely responsible for shipping any returned product back to IT PARTS DIRECT in the same way it was delivered to them. Customers must ship the item back to IT PARTS DIRECT using a reputable carrier that is capable of providing proof of delivery and insurance for the entire value of the shipment. The customer bears all cost of shipping charges and all risk of loss in transit to IT PARTS DIRECT
Please include your original invoice number and contact details, a description of the problem, and any other information you think might be related.
Adequately pack the product for shipment to us. Do not ship the product back to us using only the original retail box the product came in. We will reject any package sent to us like that. Pack it well – any damage caused to the product due to poor packaging or shipping choice is your responsibility and we will not replace or repair the product under warranty. In cases of returns for refunds/credits you must include a copy of the original receipt.
The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’. Our goods come with guarantees that cannot be excluded under the ACL You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. Consumer Guarantees have no set time limit – depending on the price and quality of goods, consumers may be entitled to a remedy after any manufacturers’ warranty has expired.
Customers can return non-defective products for a full refund, provided the item is back at IT PARTS DIRECT within 3 days. This is conditional on that the product is returned in “as new” condition, in it’s original undamaged packaging, and unopened if sealed by the manufacturer. Shipping charges are not refundable. Refund amounts will be based on the currently listed price on our website, or the invoice – whichever is lower. Special order items, will only be refunded after the manufacturer or distributor has approved the item for return.
The customer is solely responsible for shipping any returned product back to IT PARTS DIRECT. Customers must ship the item back to IT PARTS DIRECT using a reputable carrier that is capable of providing proof of delivery and insurance for the entire value of the shipment. The customer bears all cost of shipping charges and all risk of loss in transit to IT PARTS DIRECT. The customer agrees that the returned product will be 100% complete, in re-saleable condition, and will be complete with original packaging, manuals, etc. If any of the listed requirements are not fulfilled, IT PARTS DIRECT reserve the right to reject the refund.
Please inspect the contents of your shipment carefully upon your receipt of it. You have fourteen (14) days after confirmed delivery to report any shortages in the shipment. We will not accept any responsibility, or offer any options after those fourteen days have passed.
Damage in transit
Please inspect the contents of your shipment carefully upon your receipt of it. You have fourteen (14) days after confirmed delivery to report any items that have arrived damaged or broken in transit. We will not accept any responsibility, or offer any options after those fourteen days have passed.
If your delivered order has any damage to the packaging and you are making a claim for damage or breakage during transit you will be required to provide photos and/or videos of the damaged packaging and product to make a claim. If your package shows any signs damage in transit please record this evidence before opening the package.
For more information, please email: email@example.com
- IT PARTS DIRECT uses and may disclose your personal information in order to:
i. Provide products and services to you;
ii. Research, develop, administer, protect and improve our product and services;
iii. Instigate debt collection; and
iv. Comply with legal compulsion such as a Court order
- Other than listed in Clause 1, IT PARTS DIRECT will not provide any information which you give to us to any other organization or individual without your express permission.
- All customers may request access to the personal details collected by IT PARTS DIRECT in relation to themselves. IT PARTS DIRECT wishes to ensure that such details are always correct and up-to-date, and will amend any inaccuracies or changes to details on request.
- By law, IT PARTS DIRECT must retain some customer’s details for a minimum of 5 years. However, IT PARTS DIRECT does not retain customers’ personal information longer than is necessary for the purposes of compliance with the law and routine administration.
- IT PARTS DIRECT keeps customer information on controlled facilities which are secured against unauthorized access. Proof of identity will be required before information is released to any person, including the customer.
- IT PARTS DIRECT runs a customer subscribed email list, this email list will be used to communicate newsletters, specials, product information or notices regarding IT PARTS DIRECT operations. By providing IT PARTS DIRECT your email address, you will be subscribed to our email list. Should you wish to subscribe or unsubscribe your email address, you may do this through our website ( www.itpartsdirect.com) or by clicking the unsubscribe button in a newsletter email.
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